Booking Conditions

This document sets out contractual terms that are legally binding on you, so it’s important that you read and understand them. Below are the general terms that apply to all users of deluxeiceland.is. All of the terms stated in these Terms of Service, together with Deluxe Iceland Privacy Policy constitute the “Agreement” between you and Deluxe Iceland.

Deluxeiceland.is is the online booking site and trading name of Deluxe Iceland. Our registered head office is at Flugvallarbraut 752, 235 Reykjanesbæ, Iceland. No contract between you and Deluxe Iceland shall come into existence until Deluxe Iceland accepts full payment and issues a confirmation invoice.

Payment

We accept all major credit cards through our website payment gateway and bank transfer.

A deposit of 30% of the total trip amount must be paid to confirm your booking with us.

Full payment needs to be made at least four weeks before arrival. In case of delays on payments Deluxe Iceland reserves the right to treat this as a cancellation and withdraw its confirmation of the services.

Cancellation

We recommend that our clients purchase a comprehensive travel insurance to cover possible need of cancellation.

For all cancellations, Deluxe Iceland will make every effort to ensure the best protection for you. All cancellations must be sent to Deluxe Iceland in writing, by e-mail. In accordance with standard business practices of the travel industry in the Nordic countries, Deluxe Iceland is obliged to charge customers cancellation fees at a percentage of the full price, as follows :

• More than two weeks prior to arrival: 30%
• Less than two weeks prior to arrival: 50%
• Less than 48 hours prior to arrival: 80%

Accepted payment methods

Deluxe Iceland accepts major credit cards. If your package is being paid for with a third-party credit card, we will require written authorisation from the cardholder via fax or letter. Please note that American Express and Diners Card charge higher than usual handling fees, so we must regretfully pass part of this fee (4% of the total amount) on to our clients.

Service Terms

1. Deluxe Iceland (hereinafter referred to as DI) reserves the right to decide the route driven, unless otherwise agreed in advance.
2. DI accepts no responsibility for any loss or damage to luggage or other items that are transported in or on its vehicles.
3. In the event that the client damages DI’s vehicle, or if his conduct is such that the vehicle must be cleaned especially, the client is to pay compensation equivalent to the expense incurred by DI to remedy the situation. All claims and disputes that relate to the provided services must be notified within 7 days from the issue date.
4. DI accepts no responsibility for any delays of whatever nature.
5. Smoking in DI’s vehicles is absolutely prohibited. In event of a violation thereto, a fine of up to ISK 225.000 per day will be imposed.



Special charges:

6. Cleaning fee of ISK 25,000 for a medium passenger car and ISK 30,000 for a large minivan
7. Fines for damages to the vehicle, whether to the interior or the exterior, may amount to up to ISK 250,000, irrespective of the vehicle involved.
8. In case the client wants to add activities or other services to his booking with DI a full payment must be made for the outstanding balance at least 24 hours before his departure from Iceland.