Deluxeiceland.is is the online booking site and trading name of Deluxe Iceland. Our registered head office is at Gjáhella 3, 221 Hafnarfirði, Iceland. No contract between you and Deluxe Iceland shall come into existence until Deluxe Iceland accepts full payment and issues a confirmation invoice.
We accept all major credit cards through our website payment gateway and bank transfer.
A deposit of 30% of the total trip amount must be paid to confirm your booking with us.
Full payment needs to be made at least four weeks before arrival. In case of delays on payments Deluxe Iceland reserves the right to treat this as a cancellation and withdraw its confirmation of the services.
In response to the unprecedented outbreak of the Covid-19 virus we have adjusted our cancellation policy that applies to all bookings arriving after 1st of May in 2020.
To protect our clients from any financial losses, most of the cancellation fees will be waived and changed to credit as follows here below. All cancellations must be sent to Deluxe Iceland in writing, by e-mail. In accordance with standard business practices of the travel industry in the Nordic countries. We recommend that our clients purchase a comprehensive travel insurance to cover possible need of cancellation. Credit can be applied to a tour with us that starts before the end of the year 2021.
The following cancellation policy applies for tours that are paid in full:
Please note that some accommodation and tour providers that are included in the tour package may have stricter cancellation policies. In those cases the cancellation fees will be subtracted from the refund amount.
Cancellation of Group Tours (8 or more participants)
The following cancellation policy applies for group tours that are paid in full:
We have started to offer new cancellation insurance so now you can book with more freedom than ever before. Start planning your next luxury getaway stress free and worry free, change or cancel your 2020 booking without any cancellation fees. With this cancellation insurance you can cancel your tour package up to two weeks before your arrival date without losing any of your payment.
Cost of the cancellation insurance is 29.900 ISK per person. If you choose to add this insurance to your package with us we will send you an email confirmation for the purchased insurance.
Deluxe Iceland accepts major credit cards. If your tour is being paid for with a third-party credit card, we will require written authorisation from the cardholder via fax or letter.
We will do our best to assist you in amending your experience arrangements, but cannot guarantee that this will be possible. You will be responsible for any charges that result from such an amendment. Lunches, dinners and additional service that is booked and invoices by the company will be charged on the day of departure.
Deluxe Iceland claims no responsibility for any sickness or schedule change due to weather, strike, natural disaster or any other cause beyond our control. Please note that some tours can be changed or rearranged depending on the weather conditions, so we need to be flexible. We are concerned about your safety and overall experience. In case of activity being canceled or tour changed your guide will let you know in time and give you alternative options and make the best out of the situation.
It is the responsibility of all visitors to make sure that their passport and other travel document accepted by Icelandic authorities are valid for at least three months beyond their intended stay in Iceland.
All travel documents are available as electronically PDF documents on view my booking page that you will receive access to in an email once your booking is confirmed and your final itinerary is ready. Upon arrival in Iceland your driver will present you with the hard copies of the travel documents, so you don't need to print them out.
All our private tours are commissionable for travel agents. Please note, however, that we do not offer commissions for private tours on special offer.
Please note pricing and availability subject to change until payment is received and booking confirmed