Deluxeiceland.is is the online booking site and trading name of Deluxe Iceland. Our registered head office is at Rauðhella 1, 221 Hafnarfirði, Iceland. No contract between you and Deluxe Iceland shall come into existence until Deluxe Iceland accepts full payment and issues a confirmation invoice.
We accept all major credit cards through our website payment gateway and bank transfer.
Only a deposit of 30% of the total trip amount must be paid to confirm your booking with us.
Full payment needs to be made at least six weeks before arrival. In case of delays on payments Deluxe Iceland reserves the right to treat this as a cancellation and withdraw its confirmation of the services.
Our updated cancellation insurance makes sure that you can book your trip with more confidence. You can rebook your luxury tour, on one occasion, without any change fees. Or you may cancel your trip for any reason with the following terms:
We always recommend all travellers to get comprehensive personal travel insurance.
Cancellation of Group Tours (8 or more participants)
The following cancellation policy applies for group tours that are paid in full:
Cancellation due to weather or bad conditions (Activites)
All our itineraries are designed to be flexible taking weather conditions into account. All outdoor activities are weather and condition dependent and we reserve the right to change your itinerary or cancel certain activities. Please note that the weather changes fast in Iceland and with it conditions change. Our number one priority is to make decisions with your safety in mind and overall experience. Activities that are cancelled due to these reasons are fully refunded.
Deluxe Iceland accepts major credit cards. If your tour is being paid for with a third-party credit card, we will require written authorisation from the cardholder via fax or letter.
We will do our best to assist you in amending your experience arrangements, but cannot guarantee that this will be possible. You will be responsible for any charges that result from such an amendment. Lunches, dinners and additional service that is booked and invoices by the company will be charged on the day of departure.
Activites/services - changed or cancelled:
- More than 72 hours prior to date/time: Full refund
- Less than 72 hours prior to date/time: No refund
*All amendments or cancellations for activities/services needs to be sent in a writing to [email protected]
Deluxe Iceland claims no responsibility for any sickness or schedule change due to weather, strike, natural disaster or any other cause beyond our control. Please note that some tours can be changed or rearranged depending on the weather conditions, so we need to be flexible. We are concerned about your safety and overall experience. In case of activity being canceled or tour changed your guide will let you know in time and give you alternative options and make the best out of the situation.
It is the responsibility of all visitors to make sure that their passport and other travel document accepted by Icelandic authorities are valid for at least three months beyond their intended stay in Iceland.
All travel documents are available as electronically PDF documents on view my booking page that you will receive access to in an email once your booking is confirmed and your final itinerary is ready. Upon arrival in Iceland your driver will present you with the hard copies of the travel documents, so you don't need to print them out.
All our private tours are commissionable for travel agents. Please note, however, that we do not offer commissions for private tours on special offer.
Please note pricing and availability subject to change until payment is received and booking confirmed