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Frequently Asked Questions

As the sun only sets for 3 hours per day from mid-may to mid-august this period offers almost 24 hours of daylight. In midwinter, there are around 5 hours of effective daylight.

During winter months we are working with very limited daylight hours. This may result in some of the sites being visited in dusk or darkness or skipped altogether. We will do our best to avoid this, but ask for your understanding should this happen.

Dress according to the weather, the weather can change very rapidly depending on if it’s winter or summer. You should always wear good shoes or boots for your maximum comfort. Wearing three layers of lightweight upper body clothing is the most effective method for retaining warmth. The weather is so unpredictable in Iceland. it’s always good to bring more than you use just in case.

 

  • Base layer – normal underwear and short or long-sleeve t-shirts are usually fine
  • Warm sweater – wool or fleece
  • Lightweight outdoor trousers/pants
  • Lightweight weatherproof jacket with hood – rain – and windproof shell
  • Good hiking boots – water-resistant
  • Hat, scarf and gloves/mittens

A passport or other travel document accepted by Icelandic authorities must be valid for at least three months beyond the intended stay for visitors to Iceland.

In Iceland nearly all bills that you receive already include gratuity. You will still get a smile and Icelanders will not think any worse of you if you tip. Of course, Icelanders will not decline a tip for good service. If you feel you have received excellent service, the best way to show your appreciation is to tip 10 percent or round up the amount of the bill.

Please note that some tours/days can be changed or rearranged depending on the weather conditions, so we need to be flexible. We are concerned about your safety and overall experience. In case of activity being canceled or tour/day changed your guide will let you know in time and give you alternative options and make the best out of the situation.

One of our travel experts will be in touch with you and send you our suggested proposal for your trip itinerary. Once you have accepted the proposal we will send you information to make your deposit, after we have received the deposit the process will go as follows:

 

Confirming your booking:

Send booking request to our partners (Accommodation, activities and other)

 

Your Final Itinerary:

Working on timing for each day and details, dinner reservations e.t.c.

 

Final Itinerary Review: 

Send you the final Itinerary to review, accept or come back to us with any changes that need to be made.

 

Useful Information and package list: 

After you have accepted the final itinerary we will send you all the information you need to know about Iceland before your arrival.

 

Arrival information:

One day before you arrive in Iceland we will send you information for your meet and greet at Keflavik International Airport.

For all cancellations, Deluxe Iceland will make every effort to ensure the best protection for you. All cancellations must be sent to Deluxe Iceland in writing, by e-mail. In accordance with standard business practices of the travel industry in the Nordic countries, Deluxe Iceland is obliged to charge customers cancellation fees at a percentage of the full price, as follows :

  • More than two weeks prior to arrival: 30%
  • Less than two weeks prior to arrival: 50%
  • Less than 48 hours prior to arrival: 80%

 

We recommend that our clients purchase a comprehensive travel insurance to cover possible need of cancellation.

Lunches and dinners are not included in our packages. Your guide will give you options for lunch each day you are touring with us, we would also be happy to help you make a dinner reservations if requested.

We accept major credit cards. If your package is being paid for with a third-party credit card, we will require written authorisation from the cardholder via fax or letter. Please note that American Express and Diners Card charge higher than usual handling fees, so we must regretfully pass part of this fee (4% of the total amount) on to our clients.

A deposit of 30% of the total trip amount must be paid to confirm your booking with us.

Full payment needs to be made at least four weeks before arrival. In case of delays on payments Deluxe Iceland reserves the right to treat this as a cancellation and withdraw its confirmation of the services.

All our tours are private with your own private guide operated in a luxury vehicle.

We don’t offer any self-drive tours. All our tours are fully guided, private and with your own local expert.

Yes, all our tours are private, operated in one of our luxury vehicles with WIFI, bottled water and your own local expert behind the wheel.

Included in our packages are all the activities listed, accommodation and private driving guidance. Everything except lunches, dinners and International Flights.

Start planning your trip!

Let us take care of you from the moment you arrive in Iceland until you depart.